ND
Nazeem D
1 reviews | Active since Aug 2012
28 Sept 2015, 23:08
Promised 2-3 day delivery -butnow says 7 days :(
Reference: Waybill # ***<br> <br> I popped in at 3@1, Cavendish Square, on Saturday, 26th Sept 2015 , where I was davised that if I paid R350 for DHL Express, that my document would arrive in Russia (Perm KIrai, Kungur) within 2-3 working days. I understood that weekends do not count, but that it would reach my fiance for the VERY LATEST by Thursday, 1st Oct 2015. Now the tracking number says \estimated time of delivery - Monday
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DHL Express's replyOfficial
29 Sept 2015, 18:32Hello healthguy,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that an investigation is underway and we will revert to you with feedback.
Regards,
Akhona Mvuza
Customer Care Executive
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that an investigation is underway and we will revert to you with feedback.
Regards,
Akhona Mvuza
Customer Care Executive
DHL Express's reply29 Sept 2015, 18:32
Official
Hello healthguy,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that an investigation is underway and we will revert to you with feedback.
Regards,
Akhona Mvuza
Customer Care Executive
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Please be advised that an investigation is underway and we will revert to you with feedback.
Regards,
Akhona Mvuza
Customer Care Executive