DM
Diana M

1 reviews | Active since Jul 2021

27 Jul 2021, 13:14

Problem with dhl

good day Trking no:*** On the 18 of June 2021 i was expecting my parcel and i didn't get it ,after a week i call them i spork to Kekanetswe Ruela to find out what is the delay she said the is a back look at customs she will update me if the is any query .In a week time she send me an email that i must send proof of payment because customs is asking for it ,and i did as she requested. And she send me an email that the is a penalty from customs of R2165.65 because the proof of payment that i send it does not correspond with the one from the suppler . My one was $69.00 dollar which is what i did payed for and the one from the supplier was $35.00 dollar. .And i asked the suppler to send me the invoice so that i can send it to her and she did so .I asked her to send it to customs for reassessment she said if she send it well be like is Froud im must comply and pay the penalty if i don't they will take it to the government state warehouse goods will destroyed or auction by the government. I told her that why should i pay for the penalty because I'm not the one how send the wrong invoice she must communicate with the suppler .And she did so the suppler admitted and apologies for the mistake and send her the correct invoice ,still her does not want to send it to customs she want me to pay the penalty .

0
Replies (2)
DHL Express
DHL Express's reply27 Jul 2021, 13:58
Official
Dear Diana 

Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you. 

Kindly look out for an email from our Customer Care Executive.

Kind Regards
Lebogang Madihlaba 
DHL Express South Africa  

Best regards,

DM
Diana M's update02 Aug 2021, 07:36
Reviewer Update
Morning
It has been a week now since I have sent a complaint and I didn't get any feedback.