MG
Morgan G

1 reviews | Active since Sept 2015

16 Apr 2018, 08:28

Poor/Non existent service

I have been waiting for a refund since 14 March. Follow up email goes unanswered. Customer care manager makes promises which obviously is not kept hence the reason why I am on this WONDERFUL site. Shocking service from an International company

0
Replies (1)
DHL Express
DHL Express's reply16 Apr 2018, 09:11
Official

Dear Morgan,

Thank you for taking my call.

Please accept my sincere apology for the undue frustration caused by this issue.

As discussed, I am taking the matter up with my Accounts team and I will revert within 30 to 45 minutes with an update.

Kindest regards

Avery Visagie

Customer Care Executive.