POOREST SERVICE EVER!!
I had a very bad service with DHL,my shipment was estimated to be delivered on the 06/06/2018 but the next thing I was not able to trace my parcel,when you call their customer service no one knows or have an idea of what is happening with my shipment,apparently my shipment was sent to a wrong location and went back again to Joburg,im sick and tired of being taken from pillar to post,i just want to know whats happening with my shipment,thats all I need.Very disappointed with DHL as I thought it was a reputable big company.
Dear Hope Kholofelo,
Thank you for contacting DHL Express.
I apologise sincerely if your last interaction with us was not as seamless as we would have wanted it to be.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
The delayed delivery of the shipment was caused due to delivery area being classified as an “outlaying area”. DHL use’s the service’s of a third party courier to assist us with delivery in these areas and at time’s these area’s are not service daily .
We attempted delivery on the 06/06/2018, but our courier informed us that there was nobody at your residence to help receive the shipment .
Delivery has been rescheduled for today and am glad to confirm that your shipment is out on delivery and can be expected today .
We will follow up and confirm once parcel has been delivered.
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Hope Kholofelo,
Thank you for contacting DHL Express.
I apologise sincerely if your last interaction with us was not as seamless as we would have wanted it to be.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
The delayed delivery of the shipment was caused due to delivery area being classified as an “outlaying area”. DHL use’s the service’s of a third party courier to assist us with delivery in these areas and at time’s these area’s are not service daily .
We attempted delivery on the 06/06/2018, but our courier informed us that there was nobody at your residence to help receive the shipment .
Delivery has been rescheduled for today and am glad to confirm that your shipment is out on delivery and can be expected today .
We will follow up and confirm once parcel has been delivered.
If you have any further questions, please feel free to contact me directly and I will gladly assist.
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600