Poor Service to say the least

I have a parcel that arrived in Johannesburg 2 weeks ago and it is still held up in customs. After immediately submitting additional documentation requested by a DHL representative, I monitored the tracking portal for an update on delivery but after seeing "clearance event" posted everyday for a week, I decided to phone their clearance department everyday since then ... no joy. I have also sent 4 emails to the representative that requested the additional paperwork without any acknowledgement. Today the clearance department says that there is a request for additional information which the so called representative that does not answer their emails should request from me. Boy .... what now??? Hopefully someone that cares will read this and put me out of my misery.