MD
Mandy D
1 reviews | Active since Feb 2012
15 Nov 2019, 08:34
POOR SERVICE LEVELS - DHL SA
As a company we pay a small fortunate to have items imported from China that were delivered to us on the 11.11 - with no customs documents. After requesting the customs documents from DHL - this was received on the 12.11. The clearance of the cargo was done in the incorrect company name. Since then I have sent numerous emails requesting that this be corrected - and all in vain. A VOC was done using the correct tariff heading - but not changing the importer details.
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Replies (2)
DHL Express's replyOfficial
15 Nov 2019, 09:29Dear Mandy,
Thank you for writing to us. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
I have raised the issue with the VOC team and awaiting their urgent response.
Please expect a follow up email from me shortly.
Kindest regards.Avery VisagieCustomer Care Executive
Thank you for writing to us. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
I have raised the issue with the VOC team and awaiting their urgent response.
Please expect a follow up email from me shortly.
Kindest regards.Avery VisagieCustomer Care Executive
DHL Express's reply15 Nov 2019, 09:29
Official
Dear Mandy,
Thank you for writing to us. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
I have raised the issue with the VOC team and awaiting their urgent response.
Please expect a follow up email from me shortly.
Kindest regards.Avery VisagieCustomer Care Executive
Thank you for writing to us. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly.
I have raised the issue with the VOC team and awaiting their urgent response.
Please expect a follow up email from me shortly.
Kindest regards.Avery VisagieCustomer Care Executive
MD
Mandy D's updateReviewer Update
15 Nov 2019, 10:05Hi Avery
Thank s for the prompt response. Joe has reverted with the VOC - now i am waiting for the invoice.
Thank s for the prompt response. Joe has reverted with the VOC - now i am waiting for the invoice.
MD
Mandy D's update15 Nov 2019, 10:05
Reviewer Update
Hi Avery
Thank s for the prompt response. Joe has reverted with the VOC - now i am waiting for the invoice.
Thank s for the prompt response. Joe has reverted with the VOC - now i am waiting for the invoice.