Poor service from DHL

I phoned the customer service to find out what time my parcel will arrive, Bianca promised just after 12. I missed meetings because of waiting for this parcel.

Everytime I phone the response I am getting from the customer service is that the Cape Town service department is not answering the phone. I phoned 6 times and spoke to 6 different people giving me the same response.

I think it is absolutely pathetic that DHL does not allow their customer service to give proper feedback to clients!

A hats off for the customer department that I dealth with I know you guys did your best and you were very understanding and were trying your best to help me but without your other department cooperation you cant do your work properly!

DHL I think its a disgrace on the non service I was getting and I lost 2 meetings with clients because of your lack of service.