POOR SERVICE FROM DHL

my business is suffering due to poor service from DHL, since the 4th of September i have waiting for a tax invoice with my company's VAT number included, i had made a request for them to capture my VAT number on the two TAX invoices, and they only issued one for waybill ********** 483 and the one for waybill ********** 623 has not been issued up to date.

I had to submit to submit these invoices to SARS beginning of the month and i failed because of the delay from DHL, today i must submit to SARS again and i still do not have the TAX invoice with my VAT number captured ( ********** 623) .

i have complained several times to John Xhaka, Nicole Botha, Priscilla Moatlhodi, Marius Volschenk, the more i query this issue with them, its the more they flood my emails with reference numbers and my business is suffering because of this.