Poor service

Worst experience with DHL.

1st they gave us a quote and told us what codes to us for our shipment so that we only pay VAT as its all training equipment.

Then get an email from them on Thursday 5 mins before they close telling us we need to register custom importer which was never told to us when we got a quote from them and them knowing the amount of our shipment.

Phoned them on Friday and sorted everything out spoke to 4 different people 2 of which were rude and unprofessional.

2 of the 4 people I spoke to told me if I made payment before 12 on Friday I would get my shipment on Monday and they gave us their FNB bank details as this reflexes immediately.

Phoned this morning and was told that everything is in order and shipment would be delivered today. Phoned again at 14h30 and was we will only be getting shipment tomorrow but they can't tell me for sure when.

For a company that is meant to be the best they are shocking.