**** poor service. Everyone else but them is to blame.

Placed an order on ebay on the 25th of March for delivery to SA between the 7th and 16th of April. The parcel has been with DHL since the 8th of April. They have requested bank statements and a proof of payments that I immediately sent in. Whenever I contact them for an update, the assigned case officer is either on lunch, in a meeting, training or whatever other reason that prevents me from speaking to her. After numerous follow ups via phone and email, I am still without my delivery. According to DHL, this is a SARS / customs issue that they have no control over, despite me paying the relevant fees in advance. The service has been an absolute **** show from the beginning and I do not see it coming to an end anytime soon.