CO
Colleen O
1 reviews | Active since Aug 2015
21 Dec 2019, 07:55
POOR SERVICE DHL
I sent a package to my son from Johannesburg to Shanghai on the 28th November My son still has not received this Its suppose to be delivered door to door within 3 days Its been 3 weeks
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DHL Express's replyOfficial
23 Dec 2019, 07:00Dear Colleen,
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect an email from me shortly, I will need your tracking / waybill number in order to assist.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect an email from me shortly, I will need your tracking / waybill number in order to assist.
Kind regards.Avery VisagieCustomer Care Executive
DHL Express's reply23 Dec 2019, 07:00
Official
Dear Colleen,
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect an email from me shortly, I will need your tracking / waybill number in order to assist.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for writing to us.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
We have received your complaint and looking into it. Please expect an email from me shortly, I will need your tracking / waybill number in order to assist.
Kind regards.Avery VisagieCustomer Care Executive