JR
Jonathan R
1 reviews | Active since May 2010
02 Apr 2026, 12:37
Poor service
Shipment took forever to arrive, I requested a week ahead for delivery to be held at the local office for collection, came to collect and was told it's with the driver. UPS and FedEx seem to cope better with the war in the middle east.
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
02 Apr 2026, 16:08 Good day Riyadh
Thank you for you for forwarding your concerns to us
I sincerely apologise for the inconveniences you may have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by Tuesday 09:05 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for you for forwarding your concerns to us
I sincerely apologise for the inconveniences you may have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by Tuesday 09:05 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's reply02 Apr 2026, 16:08
Official
Good day Riyadh
Thank you for you for forwarding your concerns to us
I sincerely apologise for the inconveniences you may have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by Tuesday 09:05 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
Thank you for you for forwarding your concerns to us
I sincerely apologise for the inconveniences you may have experienced thus far.
Please be assured that we are currently investigating the matter further and will provide you with a detailed response by Tuesday 09:05 AM.
Thank you for your patience and understanding.
Customer Care team ZA
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road
Waterfall City
Midrand, 2090
Gauteng
South Africa
***
DHL Express's replyOfficial
02 Apr 2026, 16:09My apologies Jonathan for getting your name incorrectly
DHL Express's reply02 Apr 2026, 16:09
Official
My apologies Jonathan for getting your name incorrectly