HZ
Hanrich Z
1 reviews | Active since Oct 2019
01 Jul 2020, 14:23
POOR SERVICE
Item was held at customs and required action from me within 14 days. DHL however only notified me about this after 3 months by which time the penalties cost more than the item itself and they still had the audacity to charge me an admin fee on top of that. Struggling to get any form of response from them just delayed the process even further.
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DHL Express's replyOfficial
08 Jul 2020, 14:18Dear Hanrich,
Thank you for your post. My sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are looking into the issue. Kindly expect an email from me shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. My sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are looking into the issue. Kindly expect an email from me shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
DHL Express's reply08 Jul 2020, 14:18
Official
Dear Hanrich,
Thank you for your post. My sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are looking into the issue. Kindly expect an email from me shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express
Thank you for your post. My sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we are looking into the issue. Kindly expect an email from me shortly.
Regards.Avery Visagie Customer Care Executive ZA | DHL Express