POOR SERVICE

Item: DHL Express
Rating: 1
Author: Lauren D

A parcel was supposed to have arrived from MWEB, DHL said it was signed for by me but I haven't recieved anything from them.

I have called numerous times with no luck to find out where my parcel is and to get a copy of the waybill to see who signed for it. And no one has gotten back to me, I keep getting told they will escalate it further but still nothing.

I am awaiting this parcel so I can install my Fibre at home.

Helpful (0)

Replies (1)

DHL Express's replyOfficial

17 Feb 2021, 10:07

Dear Lauren

Thank you for your post and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Please hold for an update before close of business today.

Regards.
Customer Care Department | DHL Express

DHL Express's reply17 Feb 2021, 10:07

Official