POOR SERVICE 7

Item: DHL Express
Rating: 1
Author: Lewis L

I had a shipment from China that was supposed to be delivered on 17 June, when I enquired when the delivery will take place, I was told my shipment was handed to a 3rd party, and that delivery will only be on Monday 20 June. A few hours later I wanted to confirm that the delivery will be done on 20 June, I was told that delivery will only be on Tuesday 21 June. It seems to me DHL does not know when it will be delivered.

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Replies (1)

DHL Express's replyOfficial

19 Jun 2022, 13:12

Dear Lewis Liebenberg, Thank you for bringing this matter to our attention. We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible. We have forwarded you an email to your direct inbox regarding this matter We assure you of our best services at all times and will revert with additional updates Should you need to reach us , please feel free to contact us on the details listed on the email sent to you directly .

Customer Care departmentDHL Executive office - ZA | DHL Express DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa ***

DHL Express's reply19 Jun 2022, 13:12

Official