MG
Morgan G
1 reviews | Active since Sept 2015
12 Feb 2024, 17:10
Poor Service
Received an email together with a SMS advising that package is out for delivery today. It's now 17H08 and still no sign of the courier. Interesting to know what will be annotated on the system due to non delivery
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DHL Express's replyOfficial
13 Feb 2024, 07:10Dear Morgan Govender
Thank you for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
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DHL Express's reply13 Feb 2024, 07:10
Official
Dear Morgan Govender
Thank you for bringing this matter to our attention.
We apologize for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department. We assure you of our best Services at all times and will revert to you within the next 2 hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
***