1 reviews | Active since Aug 2015
Poor service
<p>I shipped a package from U.S.A. I am still waiting for this package which shipped on the 2nd august via dhl express today is the 22 august.. according to dhl my package is at customs.. I have sent through my banking details as requested i have not received any feedback or my package!!! 20 days for delivery how is this dhl express? Really poor service. I am truly disappointed as I use dhl monthly... </p>
Dear Misha,
Please accept my sincerest apologies regarding the manner in which the matter has been handled thus far .
I understand that my colleague Akhona is already working on this case , and have requested for her to follow up with you first thing tomorrow morning . I have also checked for updates and can see that we are currently awaiting for the final verdict from your QA officer at CBCU . Please be informed that CBCU turnaround time is 10 working days.
Upon receiving your proof of payment, your documents were submitted to CBCU on the 16/08/2016. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that the incident has become increasingly frustrating for you , and for that I’d like to apologise for the inconvenience . I have prioritized this case to my team and have requested we escalate this to Customs daily until we have an outcome.
Rest assured , we are working on your case and will do so , until this matter has been fully resolved.
We will be in contact with you tomorrow to provide you with additional updates on your case.
Kind Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
Dear Misha,
Please accept my sincerest apologies regarding the manner in which the matter has been handled thus far .
I understand that my colleague Akhona is already working on this case , and have requested for her to follow up with you first thing tomorrow morning . I have also checked for updates and can see that we are currently awaiting for the final verdict from your QA officer at CBCU . Please be informed that CBCU turnaround time is 10 working days.
Upon receiving your proof of payment, your documents were submitted to CBCU on the 16/08/2016. In as much as we endeavor for positive customer experiences we do not control the customs clearance process. The transit times quoted on our shipments is dependent on customs clearance and the customs authorities in the country.
I understand that the incident has become increasingly frustrating for you , and for that I’d like to apologise for the inconvenience . I have prioritized this case to my team and have requested we escalate this to Customs daily until we have an outcome.
Rest assured , we are working on your case and will do so , until this matter has been fully resolved.
We will be in contact with you tomorrow to provide you with additional updates on your case.
Kind Regards,
Ms Buhle Sekoboane
Customer Care Executive Office