FS
Fetolang S
1 reviews | Active since Jan 2020
17 Jan 2020, 10:22
Poor service
Dhl, please deliver my parcel. The tracking history says an attempt to deliver was made on the 6th January. I’m not sure what was the problem, nobody called me on that day. 11 days later l haven’t heard anything. You don’t answer your calls, you haven’t responded to my email.
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DHL Express's replyOfficial
17 Jan 2020, 11:07Dear Fetolang S,
Thank you for contacting us at DHL Express. Looking at the tracking number mentioned below, CQ***DE, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move via Express but Via Global mail, who are separate legal entities operating under different divisions. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on *** or contact the Post Office on either *** or by telephone on *** to inquire about the status of the delivery of your parcel. I hope that the provided information will be helpful.
Kind Regards, Akhona MvuzaCustomer Care Executive DHL Express
Thank you for contacting us at DHL Express. Looking at the tracking number mentioned below, CQ***DE, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move via Express but Via Global mail, who are separate legal entities operating under different divisions. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on *** or contact the Post Office on either *** or by telephone on *** to inquire about the status of the delivery of your parcel. I hope that the provided information will be helpful.
Kind Regards, Akhona MvuzaCustomer Care Executive DHL Express
DHL Express's reply17 Jan 2020, 11:07
Official
Dear Fetolang S,
Thank you for contacting us at DHL Express. Looking at the tracking number mentioned below, CQ***DE, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move via Express but Via Global mail, who are separate legal entities operating under different divisions. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on *** or contact the Post Office on either *** or by telephone on *** to inquire about the status of the delivery of your parcel. I hope that the provided information will be helpful.
Kind Regards, Akhona MvuzaCustomer Care Executive DHL Express
Thank you for contacting us at DHL Express. Looking at the tracking number mentioned below, CQ***DE, I can confirm that your shipment is moving as part of the services offered from Germany called DHL Paket, under the DHL Deutsche Post Banner. This parcel did not move via Express but Via Global mail, who are separate legal entities operating under different divisions. These shipments are handed over to the local postal services in each country to handle the delivery. You can contact Global Mail on *** or contact the Post Office on either *** or by telephone on *** to inquire about the status of the delivery of your parcel. I hope that the provided information will be helpful.
Kind Regards, Akhona MvuzaCustomer Care Executive DHL Express