Poor Service

So my parcel was stopped at customs in May of 2015. But before that I was asked to pay R357.90 to DHL for 'Clearance of shipment', which I did. Then call after call , email after email, complaint after complaint for months now. No Package. I was told that I needed to go to SARS office and apply for a DA185 importers code and get a bank statement. I'm also told that I would have to pay penalties for my parcel. <br> <br> This has been the worse experience of buying something online ever. So now DHL have ****** R357.90 from me and SARS will keep my package because I will not spend any more money.<br> <br> The service and communication from DHL have been poor and I will make sure to never use the service ever again.<br> <br> MAWB: ***