FH
Frederick H

1 reviews | Active since Nov 2014

15 May 2019, 22:59

Poor Service

I ordered two phones from Aliexpress.The supplier told me the only way to get it to SA is with Dhl.The phones arrived at customs and they wanted proof of payment.I emailed it and they said the price on the items and the price on the proof of payment is not the same.I told the supplier and he gave me a invoice that I mailed to Dhl.No reply for almost 2 weeks.I already paid almost R600 to Dhl for customs fees.After almost a month Dhl phoned me and said I must write a letter and mail it.The guy from Dhl told me he was going to email me and I must respond to that email.Almost a week and a half later still no email.This is the worst service ever and not the first time I had to pay in enormous amounts of money to Dhl.Please suppliers dont use them.

0
Replies (3)
DHL Express
DHL Express's reply16 May 2019, 09:11
Official
Dear Frederick,

I would like to apologize sincerely for the delay in the delivery of your parcel as well as the level of service you received.

Your shipment is stopped by customs for value verification, upon inspection it was found that the value declared was incorrect. They have since requested a proper explanation, explaining in detail , why the shipment was sent to South Africa with an invoice declaring the incorrect value.

I will follow up with the Cape Town office and provide you with feedback.

Kind Regards,
Akhona Mvuza
Customer care executive
DHL Express South Africa

FH
Frederick H's update17 May 2019, 09:51
Reviewer Update
I emailed it for the third time.Let see if something happens this time.
FH
Frederick H's update22 May 2019, 08:13
Reviewer Update
I mailed them everything they asked for almost a week ago.No response at all.My childrens birthdays are over.