Poor service
This parcel left The United Kingdom on 30 January 2018 and arrived in South Africa on Thursday 1 February 2018 that is 2 days to travel thousands of kilometers I had to phone D H L to ask them why my item shows that it is in Johannesburg and i have not been contacted I was told that i must supply a e-mail address so that a invoice can be sent i received a e-mail later in the day with a invoice attached I made a direct payment on Friday morning and received confirmation that the money was successfully transferred on 3 February 2018 It is now 6 days since the parcel arrived in South Africa and i still do not have my parcel I would advice people to use alternative shipping methods as DHL is very slow
Dear Deon,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will do my utmost to get the issue resolved and your shipment delivered.
Once again, I regret the undue frustration caused by the lack of communication from us.
Please expect a follow up call from me no later 13H00 today.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Deon,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincerest apology for the way we have handled your shipment. I did receive your complaint and looking into it, I am personally investigating what transpired and will do my utmost to get the issue resolved and your shipment delivered.
Once again, I regret the undue frustration caused by the lack of communication from us.
Please expect a follow up call from me no later 13H00 today.
Kind regards.
Avery Visagie
Customer Care Executive