1 reviews | Active since Feb 2017
Poor service
I have paid custom duties plus dhl process fee last week Monday so I don't understand the delay for release of my parcel. Yes I have been told I might get it this week but when exactly..that means I must wait for another week
Good Afternoon Phumzile,
Thank you for contacting DHL Express, and thank you for taking my call a moment ago.
As discussed, your consignment has been released from customs and we are currently arranging delivery at this stage.
I sincerely apologise for the delay caused,
In as much as we endeavour for positive customer experiences we do not control the customs clearance process. The process is regulated and controlled by government officials in each country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will update you once your delivery has been scheduled.
Kind Regards
Devan Becker
Customer Care Executive Office, South Africa.
Good Afternoon Phumzile,
Thank you for contacting DHL Express, and thank you for taking my call a moment ago.
As discussed, your consignment has been released from customs and we are currently arranging delivery at this stage.
I sincerely apologise for the delay caused,
In as much as we endeavour for positive customer experiences we do not control the customs clearance process. The process is regulated and controlled by government officials in each country.
I understand that this incident has been of great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I will update you once your delivery has been scheduled.
Kind Regards
Devan Becker
Customer Care Executive Office, South Africa.