1 reviews | Active since Feb 2017
Poor service
My parcel has been pending inspection for the past 20 days. Yesterday the status changed to contact dhl , when I contact them.they said.nothing has changed on the system with my parcel. Kindly assist coz I.do not knw what to do now
Good afternoon Phumzile,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipment has been held by customs due to a lack of paper work your supplier sent with your shipment. Kindly forward me the letter and invoice your supplier has provided you with and i will submit to customs in order to secure the release of your shipment and subsequent delivery.
Kindly allow me to further monitor your shipment and i will contact you on Monday at 10:30AM to further advise on the progress of your shipment.
Regards
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng, South Africa
Telephone: +27 (11) ***
Good afternoon Phumzile,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
As discussed, your shipment has been held by customs due to a lack of paper work your supplier sent with your shipment. Kindly forward me the letter and invoice your supplier has provided you with and i will submit to customs in order to secure the release of your shipment and subsequent delivery.
Kindly allow me to further monitor your shipment and i will contact you on Monday at 10:30AM to further advise on the progress of your shipment.
Regards
Regards
Mulondi Dzebu
Customer Care Executive
DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng, South Africa
Telephone: +27 (11) ***