poor service

My parcel arrived in JHB on 08/10/15 14h45 and has been there since, no one from the company has informed me of whats happening. I have been trying to call DHL claims department for two days now and they either take long to answer their phones or they cut the line as soon as I give them my tracking number. It's not the 1st time that this is happening to me, before I had to pay R400 because apparently they charge for storage even though they don't answer phones when u want to assistance so that the money accumulates. I just called now and I was redirected to claims department and emediately after giving her the track number she put me on hold and then cut me off. I called again and I was redirected by a male, it took forever I didn't really speak to anyone this time around. <br> I'm very angry because my business is collapsing because of this. I have paid shipping already, they just need to send me my parcel. <br> Thanks!