POOR SERVICE

I have been waiting over 3 weeks for my shipment from Hong Kong. Jhb branch received this shipment yet they have been keeping it with them for the past week. I made all payments that were requested from me but apparently my shipment has been stopped by stops department just so they can open it and checkwwhat is inside( which I don'tuunderstand why, where do you even get the right?!)<br> From Tuesday I've been making phone calls and getting different explanations. Yesterday one of your consultants confirmed to me that my shipment was DISPATCHED and I will receive it today but still nothing. <br> Today I have been calling since this morning and I keep being ttransferred to \stops department"where no one is picking up the phone calls! I'm really angry as I don'tuunderstand what is holding up my shipment and why! <br> Another thing I spoke to a lady from Imports department her name is Mbali. She put the phone down whilst I was speaking to her! What kind of serviceIis that? !<br> <br> This really is unprofessional"""