Poor management and process for customs clearance

I have a parcel that's been at customs since the 4th November. I understand that customs is not in your control but why should I be the one suggesting that dhl management should raise the concerns with customs management. Why am I the one who has to call in everyday for a follow up even if it's the same useless information back. You cannot tell me that there is no way dhl cannot make some noise with someone at customs even if you go to Sars top management because this is ridiculous. I cannot blame customs I have an agreement with dhl to deliver the package from source to destination which means stops in between is not my concern it is yours and on you to provide the best service to your customers including keeping them informed and fighting for their parcels to get cleared in a timely Manner.