1 reviews | Active since Apr 2012
Poor DHL service
I paid for 1-4 day delivery to DHL express last week Tuesday 30th November. I have been calling the whole day today to find out where my parcel is to no avail. The imports call center resources are so rude and not willing to lift a finger. This is not the typical service we have become acustomed to from DHL. On their site my parcel has been in Capetown awaiting customs clearance since Friday 3 December.. My Waybill nbr: ***. There is no updates as to what is the hold up. The estimated delivery was COBtoday. The 2 customer service centers I have been calling never even bothered to call me back with any feedback as to when I will get my parcel. So irritated. Next time I will use Fedex/UPS. DHL is showing no respect to customers.
Thank you for the prompt response. I just checked this morning again. No update on the tracking app. I have called DHL imports and asked if they need additional information or what to clear my parcel. A lady by the name of Nkosi at DHL imports customer services said no. I just have to wait indefinitely with no explanation.
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Thank you for the prompt response. I just checked this morning again. No update on the tracking app. I have called DHL imports and asked if they need additional information or what to clear my parcel. A lady by the name of Nkosi at DHL imports customer services said no. I just have to wait indefinitely with no explanation.
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It's now after 7pm 8th December with no delivery date.
I paid for 1-4 day service 30 November.
This is the last time I use DHL. I left Fedex and UPS because of tardy service like this. I will tell the company I bought those things in the US what nonsense I'm experiencing.
You are failing to deliver a simple parcel the whole day???!I have to go to Limpopo tomorrow aftenoon. This is uncceptable!!!!!
T.
It's now after 7pm 8th December with no delivery date.
I paid for 1-4 day service 30 November.
This is the last time I use DHL. I left Fedex and UPS because of tardy service like this. I will tell the company I bought those things in the US what nonsense I'm experiencing.
You are failing to deliver a simple parcel the whole day???!I have to go to Limpopo tomorrow aftenoon. This is uncceptable!!!!!
T.