1 reviews | Active since Dec 2019
Poor delivery system
I was unable to choose this delivery company as it is ubuy’s chosen delivery company but if I had a choice I would never choose DHL. I ordered online from ubuy and delivery was scheduled with DHL. On DHL’s website I had changed the delivery address to a family member’s address to ensure that someone was home to collect the package if I was at work. I received confirmation of change of delivery address. When the package was not delivered as scheduled on Monday, the delivery date was changed to Tuesday. I have still not received the package and we are on the third day. My shipping is now on hold as DHL’s system did not pick up the change of address. This morning I have confirmed with an agent telephonically and via email of my delivery address. It is a surprise that a company as big as DHL does not have an integrated system. Needless to say, I do not think that I will be receiving my package today.
Dear Tyra,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
Dear Tyra,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole