LL
Lerato L
1 reviews | Active since Apr 2023
11 Apr 2023, 17:22
Poor delivery service and lack of efficient communication
Honestly, the wait is too long especially if it comes with no communication. You have been provided with all the shipping information regarding my order and it’s been two weeks with no communication or whatsoever. May you please communicate at to what is going on with my order because you have been provided with all the shipping information
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
11 Apr 2023, 20:28Dear lerato,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 12 April 2023
Thank you.
( DHL Customer Care Department | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 12 April 2023
Thank you.
( DHL Customer Care Department | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
DHL Express's reply11 Apr 2023, 20:28
Official
Dear lerato,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 12 April 2023
Thank you.
( DHL Customer Care Department | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 12 April 2023
Thank you.
( DHL Customer Care Department | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
***