poor customer service that we pay for

where do i begin ? DHL clearly does not deserve even one star.

My package arrived in South Africa on the 3 Jan 2018. I have paid the necessary taxes and duties. The package was then stopped for customs inspection. I was told this would take between 3-5 days. After more than a week, I DHL customer services department. Avery Visagie has been trying to assist, but he is also not receiving any feedback from DHL team that liases with customs. According to Avery he was advised there was a detention notice issued, but according to Customs they know nothing of this. They are apparently waiting for the “ person “ who issued the detention notice to respond ( we have been waiting for nearly 2 ½ weeks now ). And so we wait once again, Avery has tried to contact people in his chain of command, but receives no feedback. Email John Lucas, Country Manager for DHL Express. Of course, no response. To my amazement I suddenly receive an email from Akona, advising

Please accept my apologies for the delay incurred and lack of feedback.

I have attempted to call you but there is no answer. Kindly be advised that your shipment has been detained by CBCU, upon inspection it was found that your proof of payment and the suppliers invoice do not correspond. CBCU will be issuing a letter of intent on how to proceed with the case and I will advise as soon as we receive it (as I have used purchased from a third party seller). How pathetic. I cannot believe that we pay to be treated like *********. Have already provided invoice and credit card statement and all for items worth $24.

Waybill: ********** 521 Clearance event Wednesday, January 24, 2018 at 01:34 Origin Service Area: HONG KONG - HONG KONG - HONG KONG The Estimated Delivery Date is currently unavailable. Please try again later. 1 Piece

Further Detail: Next Step: Destination Service Area: JOHANNESBURG - BENONI CBD - SOUTH AFRICA Wednesday, January 24, 2018 Location Time Piece 30 Clearance event JOHANNESBURG - SOUTH AFRICA 01:34 1 Piece

Tuesday, January 23, 2018 Location Time Piece 29 Clearance event JOHANNESBURG - SOUTH AFRICA 01:09 1 Piece

Monday, January 22, 2018 Location Time Piece 28 Clearance event JOHANNESBURG - SOUTH AFRICA 07:37 1 Piece

Sunday, January 21, 2018 Location Time Piece 27 Clearance event JOHANNESBURG - SOUTH AFRICA 07:39 1 Piece

Saturday, January 20, 2018 Location Time Piece 26 Clearance event JOHANNESBURG - SOUTH AFRICA 01:12 1 Piece

Friday, January 19, 2018 Location Time Piece 25 Clearance event JOHANNESBURG - SOUTH AFRICA 01:12 1 Piece

Thursday, January 18, 2018 Location Time Piece 24 Clearance event JOHANNESBURG - SOUTH AFRICA 01:41 1 Piece

Wednesday, January 17, 2018 Location Time Piece 23 Clearance event JOHANNESBURG - SOUTH AFRICA 01:08 1 Piece

Tuesday, January 16, 2018 Location Time Piece 22 Clearance event JOHANNESBURG - SOUTH AFRICA 01:27 1 Piece

Monday, January 15, 2018 Location Time Piece 21 Clearance event JOHANNESBURG - SOUTH AFRICA 07:31 1 Piece

Sunday, January 14, 2018 Location Time Piece 20 Clearance event JOHANNESBURG - SOUTH AFRICA 07:22 1 Piece

Saturday, January 13, 2018 Location Time Piece 19 Clearance event JOHANNESBURG - SOUTH AFRICA 01:08 1 Piece

Friday, January 12, 2018 Location Time Piece 18 Clearance event JOHANNESBURG - SOUTH AFRICA 04:53 1 Piece

Thursday, January 11, 2018 Location Time Piece 17 Clearance event JOHANNESBURG - SOUTH AFRICA 01:12 1 Piece

Wednesday, January 10, 2018 Location Time Piece 16 Clearance event JOHANNESBURG - SOUTH AFRICA 01:12 1 Piece

Tuesday, January 09, 2018 Location Time Piece 15 Clearance event JOHANNESBURG - SOUTH AFRICA 01:19 1 Piece

Monday, January 08, 2018 Location Time Piece 14 Clearance event JOHANNESBURG - SOUTH AFRICA 07:38 1 Piece

Sunday, January 07, 2018 Location Time Piece 13 Clearance event JOHANNESBURG - SOUTH AFRICA 06:32 1 Piece

Saturday, January 06, 2018 Location Time Piece 12 Clearance event JOHANNESBURG - SOUTH AFRICA 00:13 1 Piece

Friday, January 05, 2018 Location Time Piece 11 Customs status updated JOHANNESBURG - SOUTH AFRICA 16:21 10 Clearance event JOHANNESBURG - SOUTH AFRICA 01:04 1 Piece

Thursday, January 04, 2018 Location Time Piece 9 Customs status updated JOHANNESBURG - SOUTH AFRICA 18:32 Wednesday, January 03, 2018 Location Time Piece 8 Clearance event JOHANNESBURG - SOUTH AFRICA 21:43 1 Piece

7 Processed for clearance at JOHANNESBURG - SOUTH AFRICA JOHANNESBURG - SOUTH AFRICA 21:43 1 Piece

6 Arrived at Sort Facility JOHANNESBURG - SOUTH AFRICA JOHANNESBURG - SOUTH AFRICA 21:33 1 Piece

Tuesday, January 02, 2018 Location Time Piece 5 Customs status updated JOHANNESBURG - SOUTH AFRICA 21:51 Wednesday, January 03, 2018 Location Time Piece 4 Departed Facility in HONG KONG - HONG KONG HONG KONG - HONG KONG 03:35 1 Piece

3 Processed at HONG KONG - HONG KONG HONG KONG - HONG KONG 03:27 1 Piece 2 Arrived at Sort Facility HONG KONG - HONG KONG HONG KONG - HONG KONG 00:00 1 Piece

Tuesday, January 02, 2018 Location Time Piece 1 Shipment picked up HONG KONG - HONG KONG 19:23 1 Piece