RM
Refiloe M
1 reviews | Active since May 2013
06 Oct 2020, 12:10
Poor customer service & NO DELIVERY
Horrible service from DHL International, I have been expecting cosmetics from Nigeria 25 September 2020 and the delivery date was supposed to be yesterday, 05 October 2020. The status has not been updated after calling and speaking to an Import person there called Rebecca, today I called again, the documents requested and sent to them have not been updated and there is no reason given. This is most frustrating and poor service I have ever received from a courier company.
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DHL Express's replyOfficial
06 Oct 2020, 13:16Dear Refiloe,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole
DHL Express's reply06 Oct 2020, 13:16
Official
Dear Refiloe,
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,
On behalf of the MD office.
Busisiwe Sithole