Poor Customer Service

DHL is such a good company with a few "Rotten Apples" Im writing this review as a result of the poor service i received from an employee of DHL by the name of Valencia Mahlalela who was supposed to assist me by redirecting my shipment to durban instead of it being deliverd to sandton. This was for waybill ********** 022, when the parcel was in Hong Kong i sent the redirection form to valencia so that the parcel is sent to durban instead of sandton. little did i know that Valencia Mahlalela will not even process my request as a result i had to pay another courier company to ship my parcel to durban. I then asked Valencia Mahlalela to advise what went wrong any reason why my shipment was not sent to durban....Not even an apology from her and to think she works in a customer service department is shocking when she doesnt know anything about customer service. all she has been saying is I will revert back to you. She has sent me 3 emails saying she will revert back and she doesnt even bother to give me feedback. I dont even think she knows what reverting back means!