Poor Customer Service
I'm experiencing terrible service from the customs clearance department. A month has passed and my shipment is still not cleared. My shipment arrived in South Africa on the 22nd December 2017, it is now 17 January 2018. I forwarded all supporting documents to the relevant personnel. Numerous occasions I called in and left multiple messages via telephone calls and emails asking for feedback or for the personnel handling my shipment to call me back, to my dissatisfaction I don't receive updates regarding my shipment. Nobody seems to give appropriate information. The shipment personnel have switch so many times it's frustrating having to deal with new people all the time.
Good afternoon Brandon,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
Your shipment is currently being held by customs boarder control unit and they have advised me that they require a freight invoice prior to concluding their inspection.
Kindly forward me the statement and i will process. You may email me on ***. I will contact you tomorrow morning at 10AM to advise you further.
Regards
Mulondi Dzebu
Customer care Executive
Good afternoon Brandon,
Thank you for bringing your concern to my attention and i would like to apologise for the inconvenience.
Your shipment is currently being held by customs boarder control unit and they have advised me that they require a freight invoice prior to concluding their inspection.
Kindly forward me the statement and i will process. You may email me on ***. I will contact you tomorrow morning at 10AM to advise you further.
Regards
Mulondi Dzebu
Customer care Executive