POOR CUSTOMER SERVICE

IM SUPPOSED TO RECEIVE A PARCEL WITHIN 3 DAYS FROM DHL FROM GHANA, THE PARCEL WAS SENT ON THE 20/06/2015, AS FROM SUNDAY IM TOLD THEY GONNA GENERATE TAX INVOICE AND SEND TO ME FOR PAYMENT VIA EMAIL, I HAVE BEEN WAITING NO INVOICE, NO INVOICE CAME THROUGH, I HAD TO CALL AGAIN ABOUT 7 TIMES FROM SUNDAY AND TODAY REGARDING MY PARCEL AND ALL THE TIME SOMEONE TELLS ME A DIFFERENT THING_ TO ME ITS SEEMS LIKE SOMEONE IS NOT DOING THEIR JOB RIGHT OR THE STAFF NEEDS PROPER TRAINING, THEY DONT CARE ABOUT CUSTOMERS OR THEY ALL FORGETTING ALL THE INFO THEY WILL NEED TO CLEAR MY PARCEL, IM VERY IMPATIENT NOW AND I NEED MY PARCEL ASAP, I CANT WAIT NEXT YEAR FOR IT, THIS TOTAL OUT OF ORDER