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Frederick H

1 reviews | Active since Nov 2014

11 Jun 2019, 06:43

Poor Courier

I mailed all the bankstatements and proof of payments and still I dont get a response.I am going to hand the case over to legalwise and I want my money back that I paid to Dhl.Everytime they want something new and when they receive it I get no feedback and still dont have my phones.

0
Replies (3)
DHL Express
DHL Express's reply11 Jun 2019, 07:45
Official
Dear Frederick,

I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.

On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.

I have received your complaint and looking into it. Please allow me some time to investigate the matter and get it resolved.

Please expect an update from me no later than 10H30 today.

Regards.
Avery VisagieCustomer Care Executive


FH
Frederick H's update11 Jun 2019, 07:51
Reviewer Update
You can contact me via email at ***
DHL Express
DHL Express's reply11 Jun 2019, 08:30
Official
Hi  Frederick,

Thank you for getting back to me. Noted.

Regards.
Avery Visagie
Customer Care Executive