Poor communication driver don't customer

DHL courier driver did't call me about the delivery that he is at the main gate. On the DHL tracking 13/05/2026 I just see driver say no access to premises. Where I stay you must call the customer because you won't have access to premises but the driver never me. The tracking say delivery will be between 8 am till 10 am I sacrifice the whole day waiting for the parcel didn't go any where but all I see on app tracking driver say no access to premises but the driver never call me as customer this is really poor communication with customer.