JR
Jaco R
1 reviews | Active since Nov 2009
14 Dec 2018, 17:31
Poor communication and delivery
I have being waiting the whole week for dhl to deliver a Birthday preset that I am supposed to give tomorrow morning. First they made a mistake on the shipping address and then I have to work with a 3rd party service they use that doesnt even answer customer service( ps. Only sales answer the phone) I have being sitting at the coast not doing anything on holiday only waiting for courier services that doesnt deliver.
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DHL Express's replyOfficial
18 Dec 2018, 11:11Dear Jaco, Thank you for contacting DHL Express. My apologies regarding the undue inconvenience caused by this matter . Please note delayed delivery of the shipment was caused by incorrect address details provided on the waybill by your supplier . An incorrect Postal code and suburb were provided on the waybill, - The delivery address had to be queried . Upon further investigation , our team confirmed the correct address, - which was later confirmed to be an outlaying area . DHL uses the services of a Third Party courier to assist with deliveries in area’s classified as outlaying , hence delivery only took place the following day , 14 December 2018. The shipment was subsequently delivered on the 14 December 2018, received by yourself. I hope all was received in good order . Should additional assistance be required, please feel free to contact me and I will gladly assist . Best Rgds,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply18 Dec 2018, 11:11
Official
Dear Jaco, Thank you for contacting DHL Express. My apologies regarding the undue inconvenience caused by this matter . Please note delayed delivery of the shipment was caused by incorrect address details provided on the waybill by your supplier . An incorrect Postal code and suburb were provided on the waybill, - The delivery address had to be queried . Upon further investigation , our team confirmed the correct address, - which was later confirmed to be an outlaying area . DHL uses the services of a Third Party courier to assist with deliveries in area’s classified as outlaying , hence delivery only took place the following day , 14 December 2018. The shipment was subsequently delivered on the 14 December 2018, received by yourself. I hope all was received in good order . Should additional assistance be required, please feel free to contact me and I will gladly assist . Best Rgds,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600