Poor Client Service

I recently ordered a package from Germany and transported via DHL. Ref Numbers CR***DE/Foreign shipment number: EK***DE. From what I can see this package has the following tracking information: Mon, October 26th, 2020, 8:25 am, IPZ Frankfurt The shipment is transported to the destination country / destination area and handed over to the delivery organization there. Thursday, October 15, 2020, 12:20 am, Rodgau, Germany The international shipment is prepared for onward transport. Tuesday, October 13, 2020, 4:29 pm, Börnicke, Germany The international shipment was handed over to DHL and is being prepared for onward transport to the destination country / area. This Package left Germany on the 26th October. I have tried following up from South Africa to DHL SA and I get no response! Very unhelpful I didn't pay a load of money to DHL for Nothing. CLIENT SERVICE NON EXISTENT!!! If I was a company querying something they hava a whole different procedure. But just because I am a private client DHL don't make it easy.