Poor and inefficient clearing

DHL cleared a parcel in Aug with a missing MRN number. SARB have requested this no. as per Exchange Control regulations. I have been requesting this information for 3 weeks, with no feedback. We have until the 20th Nov, non-compliance will result in sanctions being imposed against us.<br> It is unfortunate that our company has to deal with DHL. Time after time we have only received poor and inefficient service.<br> Our normal turnaround time on an international parcel is 4-7 days. In the last month DHL have kept our shipments back, for over a month.<br> 1st case: An international shipment, that was delayed due to no notification from DHL, as they have our wrong email address on their system, which up until this day still hasn't been changed. Further delays were experienced when DHL started asking for various proof documents, which has never been asked before.<br> 2nd case: Another international shipment, that landed 17th October and which still hasn't been received. As per above, incorrect notification email, then the emails back and forth, claiming documents were never received. A week ago we receive the news that the parcel is under inspection. Still nothing.<br> <br> Suppliers requested not to use DHL!