IJ
Isa-Lee Jacobson
1 reviews | Active since Dec 2012
21 Aug 2020, 09:15
Please help me get this parcel to a deserving beneficiary
Two years ago I was delivered a large box mistakenly by DHL. I had to then figure out who the box should have gone to as DHL was utterly unhelpful. I eventually opened the box and saw size 8 men's shoes - left only. I checked the label and foudn the company who said that thet no longer wanted them as they had already received a replacement order. I have now offered these to amputees and have a request from an organisation in Vosloorus. I am in Cape Town. Please can DHL deliver these.
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DHL Express's replyOfficial
22 Aug 2020, 14:02Dear Isa-Lee
I trust you are well and safe.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused.
Please look out for my mail so we can discuss the collection further.
Thank you.
Kind Regards
Lebogang Madihlaba
DHL South Africa
I trust you are well and safe.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused.
Please look out for my mail so we can discuss the collection further.
Thank you.
Kind Regards
Lebogang Madihlaba
DHL South Africa
DHL Express's reply22 Aug 2020, 14:02
Official
Dear Isa-Lee
I trust you are well and safe.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused.
Please look out for my mail so we can discuss the collection further.
Thank you.
Kind Regards
Lebogang Madihlaba
DHL South Africa
I trust you are well and safe.
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologize for frustration that has been caused.
Please look out for my mail so we can discuss the collection further.
Thank you.
Kind Regards
Lebogang Madihlaba
DHL South Africa