PLEASE EXPLAIN HOW YOU CAN LOOSE PARCELS

I booked an online shipment (Waybill no ***. Picked up by RAM RW***3 - 13/01/2016 signed for by Noite. On your booking system it states - only one pick up per day. so I had two packages for that day. only one was delivered. second one MISSING!!!! i have had it with your poor service and that includes you using RAM - as they seem to be stuffing up shipments. i need this sorted otherwise i will loose my job. locate this exstremely important document and get it sorted. we are a company that used dhl on a weekly base and think that we are an important customer. get someone high up to contact me asap.