SB
Sandra B
1 reviews | Active since Jun 2020
23 Jun 2020, 19:56
Payment on gift and no parcel received
Not only did Dhl make me pay import duties and taxes on a gift from my family but I never received the parcel.
Helpful (0)
Replies (1)0
Replies (1)
DHL Express's replyOfficial
08 Jul 2020, 11:09Dear Sandra,
Thank you for taking my call. Once again, On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, please forward me the email you've received from DHL while I look into the matter. You should receive an email from me shortly.
Regards. Avery VisagieCustomer Care Executive ZA | DHL Express
Thank you for taking my call. Once again, On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, please forward me the email you've received from DHL while I look into the matter. You should receive an email from me shortly.
Regards. Avery VisagieCustomer Care Executive ZA | DHL Express
DHL Express's reply08 Jul 2020, 11:09
Official
Dear Sandra,
Thank you for taking my call. Once again, On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, please forward me the email you've received from DHL while I look into the matter. You should receive an email from me shortly.
Regards. Avery VisagieCustomer Care Executive ZA | DHL Express
Thank you for taking my call. Once again, On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
As discussed, please forward me the email you've received from DHL while I look into the matter. You should receive an email from me shortly.
Regards. Avery VisagieCustomer Care Executive ZA | DHL Express