PAY EXTRA FOR NEXT DAY DELIVERY

ONE OF MY GUESTS LET HER DRIVERS LICENCE IN UK. WAS SENT ON tHURSDAY LAST WEEK.<br> PAID EXTRA FOR NEXT DAY DELIVERY AND WAS TOLD WHEN WE CALLED ON sATURDAY THAT IT WAS IN UAE. ON SUNDAY WE CHECKED AND IT HAVE NOT EVEN LEFT ABERDEEN AIRPORT. BUT THERE WAS AN HOLD UP AT CUSTOMS AS ITS A NON DOCUMENT. <br> <br> IF YOU PHONE THE INTERNATIONAL NUMBER THEN THE AUTOMATED SYSTEM INFORMS YOU THAT IT WILL BE DELIVERED ON MONDAY. iT TAKES YOU IT CLEARED CUSTOMS AT THE hEATHROW AIRPORT.<br> <br> ON tUESDAY ITS BACK IN EAST MIDLANDS AWAITING CLEARANCE. THIS IS AFTER THE AGENTS TOLD US IT WILL BE HERE ON tUESDAY. <br> <br> sO IT ARRIVED EVENTUALLY AT THE AIRPORT IN COT ON WEDNESDAY. NO WHERE IN THE CONVERSATION WAS IT AT ALL MENTIONED BY ANY OF THE AGENTS THERE IS A FEE TO BE PAID ON ARRIVAL AND AN INVOICE WILL BE SENT. WHEN I CALLED TODAY TO ASK WHERE IT IS THEN THE PERSON MENTIONED THIS AS AN FYI<br> <br> DHL I AM DISGUSTED IN YOUR CUSTOMER SERVICE. WHEN YOU CALL AND ASK IF YOU CAN SEND A PARCEL FROM LONDON TO CPT NO ONE MENTIONED TO YOU ITS 5 DAYS THEY TELL YOU 1 TO 2 WORKING DAYS. AND NO MENTION OF THE TAX YOU HAVE TO PAY TO GET IT IN THE COUNTRY. YOU SHOULD LOOK FOR A BETTER CUSTOMER SERVICE MANAGER