Pathtic service and company

I ordered some clothes online at Nine Colours on 24 July 2017. On the 14 Aug 2017 I received an email from Katlego Mosome requesting a commercial invoice which she forwarded to the clerks for a formal entry on the same day.

On the 15 August, Customs requested R1984.59 for clearance. Payment was made on the 16 August 2017.

On the 17 Aug 2017 Enos Rakoma emails me requesting a packing list and commercial invoice.I contacted Nine Colours for the same which was forwarded to Enos on the 18 August.

On the 21 August Enos emails me informing me that the declared amount and the amount on the invoice do not match.

I contact Nine Colours on the same day once again to help me clarify this confusion to which they send me yet another invoice.

On the 22 August I sent Enos 4 emails ....one asking for confirmation that he received the latest invoice and the other 3 were forwarded emails from Nine Colours refunding me for one of the items they did not send in my parcel.

I have been trying to call Enos since every single day, I have left numerous messages for him to call me back, I sent him another email today to find out what has become of my parcel...i have not received neither a reply, a feedback email not a call back .

I wait on the line for 15 to 20 mins before my call is answered by DHL.

It is already the 29 August and DHL has been unable to help me receive my parcel since 24 July 2017.

To say that I am appalled with this service is an understatement . This has been by far the absolute worst experience I have ever had with my online shopping to date.

I will be contacting Nine Colours to inform them of this service for their future customer satisfaction and I will not use this company again.

DHL: the most pathetic company to say the least.