KC
KUDZAI C
1 reviews | Active since Sept 2012
03 Dec 2019, 20:35
Pathetic slow service for a courier
I have asked Dhl to collect a parcel from Grahamstown to Canada Ontario for over a week now. I might as well posted it via snail mail.
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DHL Express's replyOfficial
04 Dec 2019, 07:51Dear Kudzai,
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused due to the non collection of your urgent consignment.
I have received your complaint and looking into it. Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused due to the non collection of your urgent consignment.
I have received your complaint and looking into it. Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive
DHL Express's reply04 Dec 2019, 07:51
Official
Dear Kudzai,
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused due to the non collection of your urgent consignment.
I have received your complaint and looking into it. Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive
Thank you for contacting DHL Express to relay your concerns about the poor service you have received, this is in no way the service DHL prides itself in and thank you for allowing me the opportunity to apologise for frustration that has been caused due to the non collection of your urgent consignment.
I have received your complaint and looking into it. Please expect an email from me shortly.
Kind regards.Avery VisagieCustomer Care Executive