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thobekavd T
1 reviews | Active since Jul 2016
22 Jan 2019, 10:38
Pathetic service/inability to expedite a delivery 14days later
14 days later and when I track my parcel online it says "clearance event" .... first I was called to be questioned about the parcel and send written communication that I do not have any sort of proof of payment for the parcel or clue of what it might be because it is a gift..... I called the following week and still heard stories... reassuring me that nothing is wrong with the parcel. Its been 14days.... your online tracking is going to keep saying clearance event... I'm annoyed. When you guys are done with the event. Please send the parcel to it's sender and we can use an alternative courier service. It's really an unnecessary delay and I have really had enough of dhl and their pathetic service.
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Replies (2)
DHL Express's replyOfficial
22 Jan 2019, 11:26Dear Thoby
Thank you for writing to us. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services
Please assist me with your tracking number so I can take up with the relevant departmental mangers.
Also please expect a mail from me shortly.
Kind Regards
Lebogang Madihlaba
Thank you for writing to us. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services
Please assist me with your tracking number so I can take up with the relevant departmental mangers.
Also please expect a mail from me shortly.
Kind Regards
Lebogang Madihlaba
DHL Express's reply22 Jan 2019, 11:26
Official
Dear Thoby
Thank you for writing to us. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services
Please assist me with your tracking number so I can take up with the relevant departmental mangers.
Also please expect a mail from me shortly.
Kind Regards
Lebogang Madihlaba
Thank you for writing to us. Please allow me to apologize for the delayed response. I appreciate that this has not been a happy encounter with DHL Express, as we strive to offer a top quality service at all times. Incidents of this nature are not taken lightly and we appreciate feedback from our valued customers in order to improve on our services
Please assist me with your tracking number so I can take up with the relevant departmental mangers.
Also please expect a mail from me shortly.
Kind Regards
Lebogang Madihlaba
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thobekavd T's updateReviewer Update
31 Jan 2019, 14:56Hi There.
was contacted by Enos yesterday advising that my parcel was released and I should expect my parcel today,
I have just called the call center and was placed on hold for some time only to be told by Lerato that the parcel is still at the airport and I should expect it either tomorrow or Monday. They cannot be serious.
WHY was I not notified of anything rather until the parcel is on its way, why get me hopeful for more disappointment?
Its evident the customers issue that was "beyond dhl's control" has been sorted out so why the further delay which is clearly within your control now....
If its not that its two different systems saying two different things yesterday almost as though I am being taken on a joyride.
tT
thobekavd T's update31 Jan 2019, 14:56
Reviewer Update
Hi There.
was contacted by Enos yesterday advising that my parcel was released and I should expect my parcel today,
I have just called the call center and was placed on hold for some time only to be told by Lerato that the parcel is still at the airport and I should expect it either tomorrow or Monday. They cannot be serious.
WHY was I not notified of anything rather until the parcel is on its way, why get me hopeful for more disappointment?
Its evident the customers issue that was "beyond dhl's control" has been sorted out so why the further delay which is clearly within your control now....
If its not that its two different systems saying two different things yesterday almost as though I am being taken on a joyride.