Pathetic service from DHL

I am absolutely shocked by the service, or should I say lack of service received from DHL. It has been a week since going into DHL Waterfall, sorting the admin and paying the fees, and my parcel is still on hold. 4 October – parcel dropped off at DHL/Postnet Waterfall. There was no mention of photograph or serial number required for the contents of the package 6 October – I receive a call from DHL customs requesting a photograph of the or serial number. I informed the person that I do not have the parcel with me as it has been packed and left with DHL. I was told that DHL would call me back 7 October – I get a call requesting to check the original packaging of the item for a serial number. I provide the serial number 10 October – I contact DHL as there is no update since the 7th October and my parcel is still on hold. The feedback I get is that a photograph or serial number is required: o Information which I had already provided 3 days ago! o Then I am told that the delay is that the commercial invoice needs to be amended with the serial number. Yet I have not been informed that this is something I need to do, neither am I provided with details on how to go about doing this. o Then I am told that DHL will amend the details and submit the information to customs 12 October - no feedback from DHL despite contacting them yesterday. Parcel is still on hold on the tracking system. Please can someone contact me to make arrangements to return my parcel to me and provide me with a refund so that I can use a different courier service to get my parcel delivered.