Pathetic service

I’m extremely disgusted with DHL South Africa. I’m expecting a package from the UK which was sent on the 6/6/22. I received an email on the 8/6/22 that I have to apply for a permit, received the permit ,which I forwarded to DHL on the 14/6/22. They have confirmed it and sent me the clearance amount to pay to customs, paid on the 18/6/22. Payment was confirmed but to my surprise it was still on the same stage, until the sender phoned them up to find out. The lady called Suzan Ngcaku said “the permit was rejected by SARS, ITAC has issued the incorrect CERTIFICATE NUMBER, thats what holding the package, as soon as this is solved, we will get the package. We then forwarded all that information to ITAC. Only to find out the ERROR is on DHL side, they have punched the wrong number, that is why it was REJECTED by SARS. ( I THANK THE MANAGER FROM ITAC, HE SOLVED THIS SAGA FOR US). Now when I call this a.m, they say it’s on customs there’s nothing they can do. Absolutely PATHETIC SERVICE.