1 reviews | Active since Sept 2012
Pathetic Service
Pathetic Service.
I called in on Friday to track my parcel and l was told it was already in SA with the possibility of it being delivered that same day.
The following day Saturday, l called and spoke to Mathabo Thobejane who sent me a form to Re-direct my parcel so l could collect it myself at DHL in SPARTAN.
I drove to Spartan on Monday and when l arrived at Spartan the employees were rude and dismissive, telling me the parcel is already out on delivery and will be delivered at some stage.
They did everything they could to find fault in me. Until they gave me two options, to go home and wait or drive around looking for the driver.
Since l need my parcel urgently, l am currently driving to try and catch the driver at his next delivery 20mins away.
Noone is bothered!!
On behalf of DHL Express I would like to apologize for the undoubted inconvenience and concern this incident has caused.
Please be assured that DHL Express is taking all necessary steps to avoid this from happening again with any future consignments. I will investigate the matter and flag it to the operations manager to take corrective action against the employees involved and put measures in place to ensure that a similar situation does not re-occur in the future.
Kind Regards,
DHL Express ZA
On behalf of DHL Express I would like to apologize for the undoubted inconvenience and concern this incident has caused.
Please be assured that DHL Express is taking all necessary steps to avoid this from happening again with any future consignments. I will investigate the matter and flag it to the operations manager to take corrective action against the employees involved and put measures in place to ensure that a similar situation does not re-occur in the future.
Kind Regards,
DHL Express ZA
As a matter of fact Akhona Mvuza sent me an email from *** further accusing me of not supplying adequate documentation for my request to be processed.
No feedback ever came out from your investigation as well as from the office that actually messed up my consignment.
Everyone had my phone number, including YOU but nobody bothered to even pick up the phone and speak to me.
So much for customer relations management.
As a matter of fact Akhona Mvuza sent me an email from *** further accusing me of not supplying adequate documentation for my request to be processed.
No feedback ever came out from your investigation as well as from the office that actually messed up my consignment.
Everyone had my phone number, including YOU but nobody bothered to even pick up the phone and speak to me.
So much for customer relations management.