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Lodewicus A

1 reviews | Active since Oct 2017

30 Oct 2017, 18:40

Pathetic service. DO NOT USE THEM!!!!

I am spending 4 months in Canada. When I got here I realised that I forgot my drivers licence and asked my parents to send it to me. After 10 days and numerous attempts to get an answer from them as to the whereabouts of my package they finally admitted that they lost. I guy called Devan Becker email me and said they will reimburse me my shipping money(obviously) and after I get a new licence they will CONSIDER refunding me that amount to get a new licence and thats it. Devans boss Yuri Zager also confirmed this. Pathetic service from them. This is absolutely unacceptable. Considering that the staff who took it in knew it was a drivers licence it was probably ******. No feedback was given about the consequences, nothing else was offered for my 4 months(probably another month back in South Africa) without a drivers licence. It felt like they couldn't care less about that and just want this situation to go away as soon as possible.

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Replies (3)
DHL Express
DHL Express's reply30 Oct 2017, 18:53
Official

Good Evening Mr. Adriaanse

As discussed earlier, I do apologise that your package was lost.

I will email you to reiterate the process going forward in terms of reimbur*****t,

Kind Regards

Devan Becker

LA
Lodewicus A's update30 Oct 2017, 19:28
Reviewer Update
Your apology is simple not good enough. Are you going to come over and drive me around Canada for 4 months or are you going to pay for my taxis for 4 months? And when I am back in South Africa? Will you be standing in line at the licensing office? Will you pay for my Uber while I wait for my licence?
LA
Lodewicus A's update12 Jun 2018, 13:30
Reviewer Update
So here is an update. After I got back to SA I went to get my licence renewed and emailed Devan Becker with my invoice for my new licence. It has been two weeks and no response whatsoever. Nothing less than I expected.